SHIPPING & RETURNS
SHIPPING POLICY
SHIPPING POLICY
At Eternal Glow, we are committed to delivering your order as quickly and efficiently as possible. We understand how exciting it is to receive your skincare products, and we strive to provide a smooth and reliable shipping experience for every customer.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.
Shipping Times
Estimated delivery times may vary depending on your location:
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United Kingdom: 5–10 business days
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Europe: 7–12 business days
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United States & Canada: 7–15 business days
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Australia & New Zealand: 8–15 business days
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Rest of the World: 10–20 business days
Please note that delivery times are estimates and may occasionally be affected by customs processing, holidays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. We also regularly offer free shipping promotions on qualifying orders.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment every step of the way.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team at support@eternalglow.com. We will be happy to assist you and investigate the status of your shipment.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us at:
Email: support@eternalglow.com
Thank you for choosing Eternal Glow. We appreciate your trust and look forward to being part of your skincare journey.
RETURN & EXCHANGE POLICY
At Eternal Glow, customer satisfaction is our top priority. We are committed to providing premium skincare products and ensuring that every customer has a positive shopping experience.
Returns
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include proof of purchase or order confirmation.
Please note that for hygiene and safety reasons, we cannot accept returns on opened or used skincare products unless the item arrived damaged or defective.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product.
If you need to exchange an item, please contact us at support@eternalglow.com with your order number and photos of the product received.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your order.
Please include:
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Your order number.
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A description of the issue.
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Clear photos showing the damaged or incorrect item.
Our team will review your request and provide a suitable resolution as quickly as possible.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Please note that original shipping charges are non-refundable.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product was received damaged, defective, or incorrect.
Contact Us
If you have any questions regarding our Return & Exchange Policy, please contact us:
Email: support@eternalglow.com
Thank you for choosing Eternal Glow. Your satisfaction and confidence mean everything to us.